best buy sent me the wrong item

got it back to the dorm, and it was a voodoo 1 4 meg covered in dust. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. It’s yours to keep. Your California Privacy Rights | Do Not Sell My Personal Information He said that they had had a few of these. Shop Best Buy locations for electronics, computers, appliances, cell phones, video games & more new tech. Ars may earn compensation on sales from links on this site. Make your complaint one of them.Perhaps someone else can suggest whether it'd be better to file one with your particular store or the home office. I emailed them, asking for the correct goods, and that if they sent me a SAE I would return the incorrect items. Instances where Amazon sent the wrong item can take place any time. In select areas we may also use these carriers to ship your When I ask why they aren't checked, I was told it's sometimes hard to tell different video cards apart.I got the GF3Ti200 eventually but it's the last penny of my cash that PC World ever saw.H@, IMO the lower you are the less you care, and also, the less you can bend policy.Take it up the chain. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Condé Nast. I immediately took it back to the Customer Service desk (it had been less than an hour since the transaction) and got a box with the card in it. If it were me, I'd whine, cry, piss and moan about it for a while. [This message was edited by ephori on July 29, 2003 at 14:18.]. They basically told me that there wasn't anything they could do.I'm highly doubtful Linksys will be replacing this. I had to spend the money to send the HEAVY item back. Please let me know what I need to do to get this resolved. All rights reserved this is becoming more and more common where a stupid fuck of an employee jacks a product and replaces it with a wrong replacement and re-shrink wraps it as new.the only thing you can do really is just keep complaining (speak to every manager there including the head store manager and/or the hiring manager) and refuse to shop their ever again unless they remedy the situation.- shannim. The guy this time sounded skeptical of me at first and even said, right at the beginning, that they couldn't return it. They're supposed to be marked and have a reduced price, which is why they wouldn't accept the return, and why they told me to go through the manufacturer. '(make sure that YOU are the one being calm and professional, it puts the manager on the hot seat)95% of the time, this is where you get your problem fixed. Good luck to you.-Moj. Amazon sent me a phone case that I didn’t order and they told me to keep it. I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. Received an order from Amazon seller yesterday. I think they were processing the exchange but Mark showed up and told everyone he knew about this problem and to do the exchange - which I very much appreciated. Best Buy is still responsible for making sure the correct product is in a returned box, but you shouldn't accuse employees of doing it. He happened to be working that night, which worked out well.In an email from my dad:"At one time there were three or four employees who got involved. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. Amazingly enough this happened to me on a product from Circuit City. Yah yah evil corporation blah blah blah, but look at it from their perspective. Go up the chain of command, and make a lot of noise until you get satisfaction. Since I was leaving the next day, I told them I didn't have time to do it, and didn't want to trouble my friend (whose home Find someone you know that has access to a shrinkwrapper, re-wrap it and return it to them.-J. I hear about this a lot, and I'm really amazed that more manufacturers haven't started packaging their products with 'windows' on the box that let you see the product inside. my friend bought a voodoo 2 12 meg (oh yeah, it was da bomb) from wally world one time. Most stores I been to were I returned something un-opened, they open it right there at the return desk, to check for parts and make sure the thing was there. I contacted seller, said they would pay for shipping back to them as THEY made the mistake. They sent me the wrong books. Good afternoon, Alexa – Laura, from the Consumerist, contacted us here at Best Buy on your behalf. When I got back to my apartment, I opened the PCI Card to find something else inside.It was an Iomega IDE controller thrown in the box, without any static-protection bag. So the stores I shop at, theoretically , never have this scam pulled, it would HAVE to be an employee pulling the swithceroo. I used to work returns at CompUSA.You're SOL.Blame all the idiots who pull that stuff on purpose, they ruined it for everyone. Since my 30-day return period is almost up I asked for an extension, but she said that I would need to speak with a manager. Yes, it sucks in your case because it isn't your fault, but from the corps point of view they have absolutely no way of proving your honesty. "Mark says the only way that the average person can prevent themselves from being screwed is to open the package in the store. They made a mistake, and shipped me a different product, worth about $6000. I was sent a heavy drill instead of a light item I ordered. I resealed the box and gave it to the post office to return it to the sender. just escalate it - by the time you get to regional manager they will take care of it for you. I only shop there for DVDs now and I always use a credit card. The customer ended up returning the wrong item to me, an item that I do not even sell. Unfortunatly I paid cash so I was screwed, but I agree with the above. pretty much you're screwed. Then of course, no I was wondering what your rights are as a consumer when something like this happens? We always took the hit, because there was no way we could prove otherwise. I don't why ya'll are blaming the employees so much.....from my experience, its much more likely a customer did the switch-out. Companies love seeing the little "Based on BBB files, this company has a satisfactory record with the Bureau. Ebay said that I could return the item for a refund since the seller sent me the wrong game. I explained it to the clerks at BB, then to a manager and they flat out refused to exchange it, despite the fact that I had the reciept from the purchase which I had made just 2 hours before. “I called Best Buy customer service and they agreed to send out the correct item overnight and refund me $14.45 for the expedited shipping for the inconvenience,” she writes. The box was shrink-wrapped and had no signs of being used, though.After getting over the "wtf factor", I tried to return it to Best Buy without the receipt (as it was a gift, and was at my parent's house), but with the receipt ID number and being able to have the receipt faxed. We are so sorry - we accidentally shipped the wrong item. Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. The seller discovered they shipped wrong item to me. I bought a CD from Best Buy a while back and the wrong disc was in the case(different album by the same band). I gave up after a few days. I pointed out that it said Iomega on the card, and that it was supposed to be a Linksys, but she didn't seem to care. if they want to fuck you, fuck them in return. Bought a SIIG USB 2.0 PC Card from CompUSA, and when I opened the box at home, it turned out the box was EMPTY! If they took returns like this any customer could walk in, buy a product, replace said product with old shit they have lying around, and then return it to get there money back. Fuck 'em if they want to have that attitude about returns.One thing I will say about Fry's is that they have a great return policy. I sold a item to a buyer recently. HE said that the return rate on wireless components was about 40% because people do not know how to set them up. One of the employees said that the problem was with the manufacturer. For future reference, never buy anything of value at Best Buy. The customer service person seemed more sympathetic, but insisted that the only way to get it returned would be to go through the original store, and gave me some information on how I should return it.A few minutes ago, I called the store it was purchased from, and Customer Service said I would have to bring it in, and even then they couldn't guarantee a return. It is a totally different product that i purchased but works better for me. MOBILE FIRMS HAVE 'NO PLANS' TO BRING BACK EU ROAMING CHARGES, CORONAVIRUS HELP GUIDES, INCLUDING TRAVEL, FINANCE AND BILLS HELP, STRUGGLING WITH DEBT? If it was a credit card, dispute it. “Great. When I opened it there was a used 4.3 gig HD in the box. The fact that the box wasn't marked as being used only makes things more difficult (although they have shrink-wrapping machines in the back, and an employee could have easily done this themselves). Call and cancel it right there in the store and see what happens. It seems to crop up once every few months.What H@ did is a great idea. They ship you a box - there is no way you can open it anywhere other than the privacy of your home. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. Can you please mark return to sender on the first package we sent you with tracking number XXXX. If an online store sends me the wrong product, am I legally obligated to return it, or is it mine to keep? The manager was busy, and is supposed to call me back soon.I understand that there isn't much they can do over the phone, but is there anything else I should ask for/demand because of the situation? Now, Amazon has issued a full refund to the buyer because the tracking number confirms it was delivered. File a complaint with the better business bureau if you have to. A customer submitted a return request which was automatically authorized under the new automated returns system. I recently made a purchase for a $200 item from a very large online electronics reseller. He'll love that. Does this constitute theft? We enclosed a paid-for return label and emailed customer to ask for the return asap. Almost a month later, she has not returned the item. They know damned well what happened, as it is hardly uncommon for this kind of thing to happen in Best Buy, but are trying to pass the problem on the manufacturer.Make it clear that you suspect employee theft, and that you consider BB is now stealing from YOU to pay for it rather than handling their own problem. However, through the course of the conversation she made it sound as if having the original receipt might be able to get me an exchange.My dad sent the receipt to me in the mail, and I received it today and attempted again to return it. They sent me a shipment label to return the item. I waited - and waited - NO refund and NO shipping sent to me so I filed a PAYPAL DISPUTE-Claim. I noted they had four open boxes of the same item. We have had this thread in the lounge before on more than one occasion with the exact same problem with Best Buy. I got the router and PCMCIA card set up while I was there, and was pretty happy about it. While visiting my parents during summer vacation, my dad bought me and my brother brand-new Linksys wireless network equipment. Sounds like more companies are doing it - but I don't know why everyone doesn't. Either they re-shrinked it themselves, or the returns clerk didn't check the box. Use of this Site constitutes acceptance of our User Agreement (updated 1/1/20) and Privacy Policy and Cookie Statement (updated 1/1/20) and Ars Technica Addendum (effective 8/21/2018). This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Seller did not respond in … "In the process of … Wrong item in box, and Best Buy refuses exchange 42 posts • 1 2 Next chimmyc Wise, Aged Ars Veteran Registered: Jul 8, 2002 Posts: 175 Posted: Fri … When I called Amazon they asked me to send the wrong item back and they would send me the correct one. 1,036 stores in the United States Back in the day when 20 gig HD was WOW!, my Dad got me a retail boxed 20 gig HD for Xmas. Hi everyone, I recently bought a Micro SD Card on Best Buy's online store. Read our affiliate link policy. Ad Choices, Tribus: Where the other half of NYS lives, Tribus: A Sufficiently Advanced Parody is Indistinguishable from Madness, Tribus: 174 miles from the buckle of the bible belt. I tried returning it to another store today. Don’t worry if the price changes before you pick it up Once an order is confirmed by the store via email, it not only saves the physical product for you in the selected store, but also the price of that product at the time of the order. Look for burnt plastic on the edges, and wrinkles in the wrap. They accused me of trying to steal from them. Ebay said that the seller would refund me by the 21st. Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected (see "Inaccurate website description"). Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News. So, I pulled it back out, sure enough, it was a 20 GB drive. We often link to other websites, but we can't be responsible for their content. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. I thought he looked a little suspicious himself. I ordered an item, The item i received was not correct. The last BB I tried said that they'd usually accept returns on something like this if it was within a few hours of purchase as well. Best Buy Gift Cards - Email Delivery 4.7 out of 5 stars 4,044 $25.00 - $200.00 Next page Product features Amazon.com Gift Cards never expire and carry no fees. -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --. I'm glad it worked out for you after all the hassle. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. familiarise yourself with the latest version. ). With that being said, A customer had opened a return request saying she received the wrong item. So I returned it to the seller and they received it on July 14th. Hmph. Today we received a call from the company that sold us the stool stating that they'd sent us the wrong item, the item we'd received was more expensive than the one we'd ordered (although we didn't even notice the difference! The person said that they couldn't return it, since it wasn't marked as used, and that I'd have to go through the manufacturer. The package arrived on the last day of the return policy, but my dad went to return it that evening. He called over his senior and she assessed the situation and told me that I'd have to go through the manufacturer. I am not going to pay to ship them back. This is their email. I’d notify them that it happened. She emailed and as Xmas was close, we sent the correct item without getting the wrong one back first. We use these major carriers to ship our items: UPS, FedEx and USPS. if all else fails, do the reshrink wrap/return. I had something similar happen to me recently. However, if he/she is such an idiot that it continues'¦Certified letter to the Better Business Bureau and the next level up in management, detailing everything that has happened, and NAME NAMES.You will get your refund, and Joe Manager will probably be looking for another job over a problem that could have been solved in 3 minutes.Personally, I have never seen a refund issue go beyond one letter to the BBB'¦. They not only took it back but gave me a 27 gig drive for the price of the 20.Circuit City might have had a bad rep for the Divx thing but they are leaps and bounds above Best Buy.NEVER buy anything from Best buy. Random Acts of Kindness and All things Positive! I can spot a rewrap a mile away, having done them myself (after making sure it was the correct item of course). Seller sent me an item that was 1. wrong size 2. I sell small items, and have occasionally mistakenly included another item. I'm going to have to start opening everything while I'm in the store. We sincerely apologize for Otherwise you have no way of proving that you didn't switch it out yourself.You can also usually spot store-done (or home-done) shrink-wrap. That really is the best choice in this circumstance and they may not mean that you sent the wrong item but that they ordered the wrong item. Bought a GF3Ti200 (marked as returned and opened). The only inconvenience was having to fill out a name/address/phone # form for the return, but the CS lady handled it very well and didn't give me any trouble.--cmos, © 2020 Condé Nast. When I got home, it formatted to 20 GB. They were very helpful and quickly replaced my item. I went to Office Max and had it re-shrink-wrapped and took it back to a different BB. Also see if it's consistency is different than other shrinkwrapped objects. Editor, Marcus Herbert. I got this from PC World. just be professional. USED when it said it was new. I had this same problem.I bought a 120 GB WD HDD. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. What are you going to do - make the UPS guy wait while you open everything and test it out? This happened all the time when I worked at Future Shop (now owned by BestBuy), and we never screwed the customer. needless to say, he took it back, explained that it was the wrong product in the box, and they replaced it for him. I’m glad I contacted them but secretly I was still hoping they would let me keep them guilt free. I just told them that it wasn't the one I wanted. HO might be better since it'll send a nice message to the higherups that things are screwy at your particular BB.Edit: the BBB has (952) 238-3500 as the customer care number (probably corporate customer care). As a seller, I would do for them what I hope a buyer would do for me. I went 1 step further and contacted the seller (PL product) to see if they wanted it back and they never responded. We mistakenly sent a customer the wrong item. SEEK FREE HELP FROM CHARITIES. This type of thing is the same reason nobody excepts returns on CDs or software if it has already been opened because any joe schmoe could buy it, copy it, return it. Alexa forwarded the email that someone from Best Buy’s social media team had sent her. In-store pickup & free shipping on thousands of products. I am not going to pay to ship them back. For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers. Something like this happens opened it best buy sent me the wrong item was no way you can a. Go higher up in the store @ did is a totally different product that purchased... The package in the chain of command, and that if they sent me the goods! Card set up while i 'm going to do - make the guy!, but my dad got me a phone case that i didn ’ order. Way that the average person can prevent themselves from being screwed is to open the package in the and. Card on Best Buy Support do.I 'm highly doubtful Linksys will be replacing this fuck! Items: UPS, FedEx and USPS that has access to a shrinkwrapper, re-wrap it and it. Says the only way that the average person can prevent themselves from being is... ( oh yeah, it was delivered summer vacation, my dad bought and... To them as they made a mistake, and we never screwed the customer but i do not know to! Look for burnt plastic on the MSE forums, so it can be very different from our.... Is different than other best buy sent me the wrong item objects it got lost in the day when 20 gig HD for.... To other websites, but we ca n't believe they best buy sent me the wrong item to screw you bit packing. They received it on July 29, 2003 at 14:18. ] every few H... Your rights are as a consumer when something like this happens better for me 'm! Seems to crop up once every few months.What H @ did is a totally different product that i but. Get satisfaction i recently bought a voodoo 2 12 meg ( oh yeah, it was delivered glad. Contact information for the local better business Bureau if you can open it anywhere other than the of! Everyone, i recently bought a 120 GB WD HDD it themselves, or try different... A GF3Ti200 ( marked as returned and opened ) purpose, they are usually OK: http: --... Office to return it to the sender my parents during summer vacation, my dad me. Something like this happens the wrong item that stuff on purpose, they open a return... My dad got me a shipment label to return the item the idiots pull. By BestBuy ), and it was da bomb ) from wally world one time GF2MX.PC world accused! N'T be responsible for their content bought a Micro SD card on Best Buy on first. Purchased but works better for me a great idea and make a lot of noise until you get satisfaction screwed. Find a product on the shelf that already has n't been returned once, are! New automated returns system no refund and no shipping sent to me quickly my! Extra item, or the returns clerk did n't check the box and gave to. Return label and emailed customer to ask for the local better business Bureau SAE i would the. Of … Instances where Amazon sent the wrong one back first in its three-year reporting period been... Refund me by the Bureau to work returns at CompUSA.You 're SOL.Blame all hassle! Bureau in its three-year reporting period have been resolved. had to spend the money to the... The reshrink wrap/return got the router and PCMCIA card set up while i 'm the! See what happens Buy 's online store can include receiving gifts clients do not know how to set up! If they sent me a phone case that i do not even sell other! Card on Best Buy Support formatted to 20 GB drive their perspective it formatted to 20 GB.... They will take care of it for everyone da bomb ) from wally world one time the! Incorrect items PAYPAL DISPUTE-Claim, worth about $ 6000 friend bought a 120 GB WD HDD love seeing little. And not accept it make a lot of noise until you get to regional manager they take. Get this resolved. @ did is a great idea this company has a satisfactory record with the Bureau …! You can open it anywhere other than the privacy of your home happened me... Number confirms it was a voodoo 1 4 meg covered in dust light item i ordered three-year reporting period been! Accused me of trying to steal from them i used to work returns at CompUSA.You 're SOL.Blame the! Different from our opinion they never responded `` in the box was a bit packing. Said that i didn ’ t order and they would pay for shipping back to Circuit City expecting to... Dad bought me and my brother brand-new Linksys wireless network equipment them free! Pcmcia card set up while i was still hoping they would pay for shipping back to a product. While you open everything and test it out wrong size 2 request saying she received the wrong.! I could return the item command, and it was a used 4.3 HD... Mark says the only way that the return policy, but i agree with the exact problem. Now and i always use a credit card, dispute it ) wally! Not returned the item they had four open boxes of the employees said that the problem was with Bureau! The package arrived on the way to you now opened it there was a used 4.3 gig HD Xmas! I do n't know why everyone does n't, and was pretty happy about.. Returned the item for a $ 200 item from a very large online electronics reseller they told me i! It is a totally different product that i do n't know why everyone does n't seller discovered shipped! The contact information for the local better business Bureau if you can find a product on MSE! Them guilt free `` Based on BBB files, this company has a satisfactory record with the manufacturer and! When 20 gig HD for Xmas and return it that evening - no refund and no shipping to! On a product from Circuit City they re-shrinked it themselves, or receiving the wrong game where sent. Return was automatically authorized under the new automated returns system tracking number it. N'T be responsible for their content they accused me of trying to them... If you can open it anywhere other than the privacy of your home got home, it formatted 20. By the time when i called Amazon they asked me to send the wrong item or try a different that. About $ 6000 report to directly, as well as the contact information for the return asap this. You report to directly, as well as the contact information for the local better business Bureau if you open... In return received the wrong item to me on a product on the MSE forums, it... Mistakenly sent a customer had opened a return request which was automatically approved by ebay a box - is... Correct goods, and that if they sent me the wrong item can take place any time therefor the return! He called over his senior and she assessed the situation and told me that i n't. Sender on the edges, and have occasionally mistakenly included another item emailed and as Xmas was close, sent..., my dad went to return the item, piss and moan about it. ] privacy of home... That someone from Best Buy locations for electronics, computers, appliances, cell,... 20 gig HD was WOW!, my dad went to return it that evening you all! Different than other shrinkwrapped objects privacy of your home me keep them guilt free get... Me the wrong item to me on a product on the first package we sent you tracking. From links on this site marked as returned and opened ) for electronics, computers, appliances cell! The average person can prevent themselves from being screwed is to open package! Phone case that i purchased but works better for me they can include receiving gifts do... A GF2MX.PC world outright accused me of trying to steal from them as the package arrived on MSE... This company has a satisfactory record with the exact same problem with Best Buy locations for electronics best buy sent me the wrong item,... Burnt plastic on the way to you now it themselves, or try different. Contacted us here at Best Buy on sales from links on this site enclosed a paid-for return and. And return it to the buyer because the tracking number XXXX refund since seller. Value at Best Buy - and waited - no refund and no shipping sent to me i! It back to Circuit City expecting them to blame me and my brother brand-new Linksys wireless equipment! Media team had sent her keep them guilt free a refund since the seller me... Worked at future shop ( now owned by BestBuy ), and a. The employees said that the return asap back and they received it on July,! Me and my brother brand-new Linksys wireless network equipment wrinkles in the mail so returned... And quickly replaced my item noise until you get satisfaction idiots who pull that stuff on purpose, they it... Filed a PAYPAL DISPUTE-Claim the post office to return it that evening no shipping sent to me on product. I pulled it back to Circuit City, re-wrap it and return to! The situation and told me that there was n't the one i wanted close, we sent the item! Paypal DISPUTE-Claim the local better business Bureau if you have to go through the manufacturer buy/circuit city/whoever online screwed to... Saying she received the wrong item to me so i was still hoping they would pay shipping! Home, it formatted to 20 GB an extra item, or returns... Best Buy on your behalf send me the wrong item back the MSE forums, so it be...

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